privacy policy,
in plain words.

this policy covers everything on kynq.in: kynq extra (1-to-1 video chat, text chat, games, gifts and koins) and the kynq gift shop. by using kynq you agree to it. if you don't, please don't use the service.

kynq is for adults only (18+). we don't knowingly collect data from anyone under 18. see "age and children" below.

account. your email (and name, if you give one or sign in with google). to use kynq extra we also ask for your date of birth to confirm you are 18 or older, a gender (optional), up to three interests, and the city or state you choose for location matching.

camera and microphone. during a call your device sends live video and audio to the other person. we do not record or store your video or audio. it is encrypted in transit and goes either directly to the other person or through a relay server that only passes it along. the other person could still record their own screen, and we can't stop that, so only share what you're comfortable with.

chat, games and gifts. text messages, gifs, reactions, game moves and gifts are stored on our servers so they can be delivered and shown in your chat history. messages are kept until you or we delete them.

activity records. who you were matched with and when, call start and end times, your koin balance and transactions, friends, blocks, and any reports you send or receive. we keep these to run the service, stop repeat matches, prevent abuse and keep accounts safe.

what you type into a report. the reason and any note you add.

orders. if you buy from the shop: name, delivery address, phone, email and order details. payments are handled by our payment provider, and we never see your full card number.

device and usage. pages visited, taps and clicks, browser and device type, approximate location from your network, and technical logs (for example connection quality and errors).

• to create your account, sign you in and verify you are 18+.
• to match you with people, connect calls, and run chat, games, gifts and koins.
• to keep people safe: handle reports, block repeat offenders and enforce our terms.
• to fulfil and support shop orders.
• to understand how kynq is used and fix problems, using analytics and error logs.
• to meet legal obligations and respond to valid legal requests.

we don't sell your personal data, and we don't use it to show you third-party ads.

only with services that help us run kynq, and only what they need:

• amazon web services: hosting, file storage and the relay server that helps video calls connect.
• mongodb atlas: our database.
• cashfree: payments for koins and orders.
• google: "continue with google" sign-in (we receive your verified email and name) and google analytics for site traffic.
• mixpanel (data stored in the eu): product analytics. we send an internal user id, not your email, name or date of birth. a small sample of visits is also recorded as a session replay, with all text and inputs masked and video blocked.
• giphy: when you search for gifs, your search text goes to giphy.
• email and courier providers: sign-in codes, order updates and delivery (couriers get your name, address and phone).

other people on kynq. the person you're matched with sees your video, hears your audio, and sees a broad location label (like your country). if you add each other as friends, they can also see your name and message you. anything you say or show can be seen or captured by them.

legal and safety. we may share data with authorities when the law requires it, or to protect someone from serious harm.

we use cookies and local storage to keep you signed in, remember your cart and preferences, and protect against abuse. we also use analytics tools (google analytics and mixpanel) that set their own identifiers. you can block or clear these in your browser settings, but parts of kynq (like staying signed in) may stop working.

• account, chat history and activity records: until you ask us to delete your account.
• video and audio: not stored.
• reports and safety records: kept as long as needed to keep the community safe and handle appeals, even after an account is deleted.
• orders and payment records: as long as tax and accounting law requires.

under india's digital personal data protection act, 2023 you can ask to see, correct or delete your personal data, withdraw consent, and nominate someone to exercise these rights for you.

to delete your account and its data, email hi@kynq.in from the address on your account with the subject "delete my account". we'll confirm it's you and complete it within 30 days, except for records we're legally required or need to keep for safety (see above).

you can also block anyone, remove friends, and turn off your camera or microphone at any time.

you must be 18 or older. we check the date of birth you give us before you can match, but we can't verify it against an id. if we learn someone under 18 is using kynq, we'll close the account and delete their data. if you think a minor is using kynq, please report them from the call screen or email us.

data is encrypted in transit, and access to our systems is restricted. no system is perfectly secure, so we can't promise absolute security. our application servers run in india (aws mumbai), but some providers listed above (for example our database host and mixpanel, which stores data in the eu) may store data outside india, so your data can be transferred abroad.

if a breach puts your data at risk, we'll tell you and the authorities as the law requires, and explain what happened and what to do.

if we change this policy in a meaningful way we'll update the date below and tell signed-in users. for questions, requests or complaints, write to our grievance officer at hi@kynq.in. we aim to reply within 7 days and resolve within 30. see also our terms and safety centre.